Account Mgr - ATI Worksite Solutions

ATI Worksite Solutions is expanding our Sales and Account Management team, and we're looking for driven professionals who want to be part of our growth story. This is more than an Account Management role—it's an opportunity to build lasting client relationships while advancing your career with a company experiencing positive momentum as well as driving meaningful customer results.

The ATI Worksite Solutions Account Manager is responsible for customer success, contract oversight and retention of current portfolio while increasing sales and revenue within existing accounts. This role will partner with operations leadership - ensuring smooth and clear reporting on client expectation, current performance and growth opportunities. This position will drive the development of product by identifying needs and communicating with key stakeholders within client organizations.

This is a remote position with travel required.  ATI Physical Therapy is a nationwide company based in Downers Grove, IL.

We are seeking candidates with experience in contractual B2B health care sales and/or account management working with and selling to large employers (2,500 employees or more).

• Develop a thorough and accurate understanding of our customers’ business needs and develop retention and sales growth plan for each existing key account.
• Interface with Clients’ lead stakeholders and/or affiliate partners to foster relationship, build on opportunities and deliver proposals which includes formal and informal presentations to senior level leadership.
• Manage the full contract lifecycle for assigned accounts, including new agreements, renewals, amendments, and extensions.
• Effectively negotiate contract terms for new agreements, renewals, and amendments in collaboration with operations and legal teams, ensuring favorable terms while meeting client needs.
• Coordinate with legal, operations, and finance teams to ensure accurate contract terms, compliance requirements, and pricing structures.
• Collaborate with cross departmental sales team(s) when an opportunity becomes highly probable to facilitate client discovery, develop operational plans and deliver proposals to clients.
• Support the client and operations interface on account performance.
• Work closely with sales leaders and staff in developing account management and sales strategies to sustain and grow the value of each customer relationship.
• With Operations, identify client specific risk points and ensures all key program elements are communicated.
• Develop scorecard for monitoring same story opportunities and new client opportunities.
• Share the challenges, risks and other performance insights with industry leaders.
• Consult and engage with customers on site, virtually, and phone to assess customer satisfaction and provide input to operations.
• Assess competitor activities and recommend paths forward to address these activities.
• Partner and collaborate with other ATI functional areas to accomplish results through these teams.
• Use Salesforce and other reporting tools to report on order status, track contract renewals, and maintain accurate records of contract terms, expiration dates, and amendment history

Education Required:

• Bachelor’s degree in business or other Clinical competency

Preferred:

• MBA/MHA or equivalent

Experience Required:

• 5 years experience in business, healthcare delivery or sales.

Preferred:

• Strong contractual B2B health care sales and/or Account Management
• Previous experience interacting with C-Suite Leadership
• Experience working with and selling to large employers (2,500 employees or more)

Knowledge, Skills and Abilities:

• Ability to meet and exceed performance goals by collaborating with internal teams.
• Strong interpersonal skills and ability to network internally within an organization.
• Must be a self-starter, imaginative, and creative with good communication.
• Must be competitive, persistent, and self-reliant, with high energy and sales drive.
• Ability to establish and maintain positive and effective work relationships with coworkers, customers, partners, and industry organizations.
• Display strong executive presence.
• Strong verbal, written and presentation skills.
• Ability to quickly refine quantitative and qualitative information.
• Excellent conceptual and project management skills.
• Proven ability to advance strategic initiatives within key accounts.
• Ability to be a highly skilled “farmer” who can connect and sell additional business to key decision makers.
• Tackles difficult issues head-on and with ownership mindset.
• Drives for accountability with a strong sense of urgency in order to meet commitments.
• Uses compelling arguments to gain support and commitment from others.
• Strong follow-through and adaptability to changing circumstances.
• Proficient in MS Office applications, especially Excel and PowerPoint.
• Up to 50% Travel Required.