Client Lead Injury Prevention/Ergo

Title: Client Lead Injury Prevention/Ergo 

Status: Full-time 40 hours

Hours: Monday - Friday Days

Location: New York state 

The Client Lead EIS/Ergo serves as the secondary liaison between clients and the onsite service team, ensuring the effective delivery of injury prevention services through early intervention and ergonomic programs. This role oversees the day-to-day operations of Early Intervention and Ergonomic Specialists, guiding team performance, ensuring accountability, and maintaining high-quality execution. In addition to administrative and leadership responsibilities, the Lead actively performs the core duties of an Early Intervention and Ergonomics Specialist, delivering direct services while setting the standard for best practices and quality care.

In collaboration with the Manager, the Lead is responsible for achieving client-specific key performance indicators (KPIs) by strategically planning and continuously refining preventative strategies to meet the unique needs and evolving priorities of each client. With support from the Industry Manager, the Lead supports documentation, reporting, cross-functional communication, and the execution of client service initiatives by leveraging expert knowledge of AWS resources and stakeholder networks.

Direct Service Delivery
• Perform core duties of an Early Intervention and Ergonomics Specialist, including assessments, education, coaching, risk mitigation, and documentation. Ensure personal work meets quality standards and serves as a model for team performance.

Operational Oversight
• Ensure alignment with SOW and service line deliverables. 
• Manage daily operations and administrative duties at client locations.  
• Manage PRN coverage and coordinate field staff across service lines. 
• Act as site contact for client representatives and operational leaders.
• Support Manager in developing timely, accurate documentation and reporting in accordance with client requirements and internal standards.

Team Oversight 
• Oversee onboarding, ensuring checklists are complete and competencies met.    Support training and ongoing staff development through collaboration with manager.
• Ensure individual staff execution and accountability in service line deliverables, leveraging management support in gaps and performance concerns. 
• Ensure clinic compliance with AWS and client KPIs and standards, identifying risks and implementing mitigation strategies in collaboration with manager.
• Provide direction, supervise staff, and manage resource deployment. 
• Manage staff timesheets in Dayforce. 
• Oversee staff recognition, remediation, and support Manager in developing staff goals and staff performance reviews.  

Culture Promotion
• Propagate company culture, messaging, and vision to ensure exceptional client service and delivery.

Minimum Education
Required:      
• Bachelor’s Degree in allied health professional degree or an equivalent combination of education and experience. 
Preferred:
• None

Minimum Experience
Required:
• 3 years in a healthcare, ergonomics, or wellness-related environment. 
• Experience in providing injury prevention through early intervention or ergonomic services.
• Familiarity with occupational health and/or safety metrics. 
• Experience with mentorship.
Preferred:
• None

Knowledge Skills and Abilities
• Technology adaptable – proficient in Microsoft Office Suite
• Process oriented thinker
• Confident presenter
• Client-centric mindset - ability to build and maintain strategic relationships
• Deadline driven
• Conceptual and project management skills
• Simplify concepts: Ability to distill complex ideas into clear, understandable terms to enhance comprehension and drive effective communication.
• Accountability: Ensures commitments are met by self and others
• Collaborative: Achieves shared goals through teamwork.
• Engagement: Motivates teams to excel and support organizational objectives.  Champions change initiatives.  

Licenses and Certifications
Required:
• CPR and First Aid certified
Preferred:
• None 

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